giok168 Platform Privacy Notice

This page describes what we collect when you use giok168 and how we keep that data protected. We take your privacy seriously and maintain industry-standard safeguards to ensure your personal information—email, phone number, payment details, and account activity—remains confidential and secure.

When you register an account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or play our slot games and live-dealer tables, we collect information necessary to operate our platform, verify your identity, and process payments. Our privacy practices comply with the data protection regulations in the jurisdictions where we operate.

This notice explains what data we collect, how we use it, who we share it with, how long we retain it, and your rights regarding that data. If you have questions about our privacy practices, contact our support team via the channels listed at the end of this page.

Data We Collect on giok168

We collect information in several categories when you use giok168. First, we collect account registration data: your email address, phone number, username, and a secure password. These are required to create your account and verify your identity.

Second, we collect identity and verification documents. Before your first withdrawal, we request a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within 90 days). We store scans of these documents to comply with Know Your Customer (KYC) regulations and prevent fraud and money laundering.

Third, we collect payment information. When you deposit, we capture transaction details: the amount, the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank name), and the date. We do not store your full card number or complete bank account details—payment processing is handled by encrypted third-party payment gateways.

Fourth, we collect account activity data. We log every session you start on giok168, every game you play, every bet or spin amount, and every withdrawal request. This information helps us track account health, detect fraud, and resolve disputes.

Account data: Email, phone, username, password (hashed), security questions.
Identity documents: Scanned or photographed ID and proof of address for KYC verification.
Payment records: Transaction amounts, payment methods, dates, and settlement status.
Activity logs: Login timestamps, game sessions, bets placed, and withdrawals requested.

How We Use Your Data on giok168

We use your account registration data to authenticate you when you log in and to send you important notifications (account alerts, password resets, tournament announcements). We do not share your email or phone with third parties unless you consent or we are required by law.

We use your identity documents to verify your eligibility to use giok168, comply with KYC and anti-money-laundering regulations, and prevent account takeover by fraudsters. Our compliance team accesses these documents only to complete verification; they are not used for marketing or sold to third parties.

We use your payment information to process deposits and withdrawals, reconcile transactions, and detect fraudulent activity. Payment data is shared only with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners) and is encrypted in transit.

We use your activity logs to track your session history (so you can review what you played), investigate disputes, enforce our terms against abuse, and improve our platform's performance and security. If you report a technical issue or dispute a game outcome, we retrieve your activity logs to investigate.

We use service providers to operate giok168. These include payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), cloud hosting providers, and security consultants. We share only the minimum data required for each provider to perform their service, and we require them to maintain confidentiality.

We do not sell your data to advertisers, brokers, or third-party marketers. We may disclose your data if required by law—for example, to law enforcement agencies investigating fraud or money laundering. In such cases, we attempt to notify you unless legally prohibited.

Regional processing: Our servers may sit outside your jurisdiction (for example, data may be processed in multiple countries for redundancy and performance). By using giok168, you consent to this cross-border data transfer, subject to encryption and standard safeguards.

Data Retention and Deletion

We retain your account data (email, phone, username) for as long as your account is active, plus three years after closure for record-keeping and dispute resolution purposes. We retain identity documents (KYC files) for five years following your last withdrawal, as required by financial regulations in our jurisdiction.

Payment transaction records are retained for at least five years to comply with anti-money-laundering obligations. Activity logs (game sessions, bets) are retained for three years to resolve disputes and investigate fraud.

If you request account closure and deletion, we delete or anonymize your account data in full after the retention period expires. You may request deletion earlier by contacting our support team, but we may retain data if legal obligations require it.

Your Rights Regarding Your Data at giok168

You have the right to access your data. Contact our support team, and we will provide a copy of all personal information we hold about you in a readable format. You have the right to correct inaccurate data—if your email or phone number changes, update it in your account settings.

You have the right to request data deletion in accordance with applicable law, subject to our retention obligations. You have the right to object to certain uses of your data, such as marketing communications. You can opt out of promotional emails in your account preferences.

Users in Jakarta, Surabaya, Bandung, Medan, and Semarang have the same rights regarding their data as any other user on giok168. If you believe your data rights have been violated, contact our support team with details, and we will investigate and respond within 30 days.

Cookies and Tracking on giok168

We use cookies to remember your login session, store your language preference, and track how you navigate our platform so we can improve user experience. Cookies are small text files stored on your device; you can control them through your browser settings. Disabling cookies may limit some giok168 features.

We do not use cookies for third-party advertising or to profile you across other websites. Our cookies are first-party only and expire when your session ends or when you log out.

Security Measures on giok168

We protect your data using SSL (Secure Sockets Layer) encryption for all data in transit. Your password is hashed (never stored in plain text) and salted with a random value so even we cannot reverse it to see your password. We offer two-factor authentication (2FA) as an optional security feature—enable it in your account settings.

Our servers are secured with firewalls, intrusion detection, and regular security audits. We employ role-based access control so only authorized staff can view sensitive data. If we detect a security breach affecting your data, we notify you within 72 hours and outline the steps we are taking to secure your information.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We post the updated notice on this page with a new date. If changes materially affect how we use your data, we notify you via email at least 30 days before the change takes effect.

By continuing to use giok168 after an update takes effect, you agree to the updated privacy practices. If you do not agree, you may request account closure and data deletion as described above.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a privacy concern, contact our support team:

Email: reach out via our support contact (available in your account or on our FAQ page)
Live chat: available during business hours (typically 10:00–22:00 Jakarta time, seven days a week)
Phone: available to premium-tier members through their account manager

We aim to respond to privacy inquiries within 30 days. If you are unsatisfied with our response or believe our practices violate your rights, you may escalate your complaint to the appropriate data protection authority in your jurisdiction.

This privacy notice applies to all users of giok168, regardless of their location. Services are available only where local law permits. For details on jurisdiction-restricted access, see our legal notice and terms and conditions